Terms of Service

These Terms of Service ("Terms") govern your use of Omni's websites, applications, AI assistants, agents, connected-app features, cloud computers, and related services (the "Services"). They form an agreement between you and Inter Platforms Pty Ltd, New South Wales, Australia ("Omni", "we", "us", or "our").

By accepting these Terms or using the Services, you agree to them. If you use Omni on behalf of an organization, you represent that you have authority to bind it, and "you" includes that organization where appropriate. If you do not agree, do not use the Services.

Our Privacy Policy explains our handling of personal information. Any separate written agreement signed with us prevails to the extent it expressly overrides these Terms. Plan and purchase details presented when you subscribe govern the specific features, billing period, and price you select.

Your mandatory rights remain protected. Nothing in these Terms excludes, restricts, or modifies consumer guarantees, privacy rights, remedies, or liabilities that cannot lawfully be excluded, restricted, or modified. This qualification applies to every disclaimer, refund provision, liability limit, and dispute clause below.

1. Eligibility and accounts

You must be at least 18 years old, have reached the age of majority where you live, and be legally capable of entering into this agreement. The Services are offered in Australia, the United States, Canada, and New Zealand, subject to feature availability and applicable restrictions. You must not misrepresent your age, location, identity, or authority.

Provide accurate account and billing information, keep it reasonably current, and protect your credentials, devices, and connected accounts. Do not sell or transfer an account or share credentials in a way that defeats access controls. Use supported workspace features when collaborating with others. Notify support@useomni.ai promptly if you believe your account has been compromised.

You are responsible for instructions and permissions you give and for use you authorize through your account. This does not make you automatically responsible for unauthorized activity caused by our breach of these Terms or failure to meet obligations imposed by law.

2. What Omni provides

Omni uses AI and software tools to answer questions, create and analyse content, remember relevant information, retrieve connected data, operate browsers and computers, execute code, and perform tasks on your behalf. Depending on the feature, tasks may continue in the background, involve multiple steps, or recur under instructions you have configured.

The Services depend on probabilistic models, infrastructure, and third-party systems. Outputs and actions may be inaccurate, incomplete, delayed, unsuccessful, or different from what you intended. Omni can misunderstand instructions, use outdated information, or make mistakes that appear plausible. A confident answer, completed status, or successful automated permission check is not a guarantee of correctness or suitability.

Features, supported integrations, models, capacity, and limits may vary by plan and change over time. We will exercise change rights reasonably and provide notice where required, particularly for changes materially affecting a paid service. Your rights concerning an adverse change remain subject to section 18 and applicable law.

3. Instructions, authorization, and approval modes

You authorize Omni to process your instructions and carry out actions within the scope of the access, permissions, and authority you provide. Be clear about accounts, recipients, budgets, deadlines, prohibited actions, and any requirement to obtain your confirmation. Granting access to an account does not by itself authorize every possible use of that account.

Available approval modes have different consequences:

• Always ask. Omni requests approval before actions subject to its approval controls. An approval may cover a described group of computer actions rather than each individual click. Internal planning, screenshots, and other operations outside those controls may proceed without separate prompts.
• Approve for me. Omni uses automated review to determine whether an action falls within your instructions and permissions. It seeks human approval for particularly sensitive or destructive operations requiring human review and where authority or consequences cannot be adequately established. Routine authorized actions may proceed without another prompt.
• Full access. You permit Omni to proceed within your instructions and available access without the ordinary action-approval prompts. This increases the scope of unattended execution; it does not permit unlawful activity or override explicit restrictions you give.

You may authorize actions in advance, including when starting a task, and may configure recurring work where supported. Advance instructions do not necessarily suppress a prompt required by Always ask mode, a workspace rule, or another control. A request for an outcome can include reasonably necessary implementation steps, but should not be treated as blanket authority for unrelated purchases, disclosures, or destructive activity.

Review approval requests and their scope carefully. Automated review and other safeguards can fail to identify unintended consequences, malicious instructions embedded in external material, or mistakes. They assist supervision; they do not guarantee that every harmful or unauthorized action will be prevented. We remain responsible for obligations we cannot exclude under applicable law.

4. Consequential actions and ongoing tasks

Tasks can send messages, change files or records, publish content, make bookings, interact with checkout flows, or affect third parties where you authorize those capabilities. You are responsible for having the necessary authority, permissions, and funds for your authorized actions and for reviewing consequential results.

For actions affecting money, legal obligations, sensitive information, access permissions, production systems, or important records, use appropriate human review and independent verification. Maintain copies of important information and recovery arrangements suited to the task. Do not use Omni where an error could create an unacceptable risk of injury or substantial harm without appropriate professional oversight and safeguards.

Closing an app or browser does not necessarily stop a task, scheduled activity, or cloud resource. Use the relevant stop, disable, disconnect, or deletion controls. A stop request cannot undo an action already completed or reliably recall a request already submitted to an external service. Third-party charges or commitments already incurred may continue according to that provider's rules.

5. Connected services, credentials, and external transactions

Connect only accounts and systems you are entitled to access and authorize Omni to use. You are responsible for complying with applicable third-party terms, organizational policies, privacy obligations, and restrictions on automated access. Do not supply credentials belonging to another person without authority.

Third-party services remain independently operated. Their availability, accuracy, security, functionality, and terms can change. An integration does not make Omni the operator of that service or a party to your purchase, booking, employment relationship, or other external transaction unless we expressly agree otherwise.

Charges for goods, bookings, subscriptions, advertising, or other third-party services are separate from Omni fees unless expressly included. Review the merchant, amount, cancellation terms, and other material details before authorizing a commitment. Refunds and disputes for external transactions are ordinarily handled with the relevant provider, without limiting any responsibility Omni has under applicable law.

Disconnecting an integration does not necessarily sign you out of an independent browser session, revoke every credential held by another provider, delete memories, or remove information already sent. Review the relevant controls in both Omni and the connected service.

6. Your content and rights in outputs

"Inputs" means instructions, messages, files, credentials, and other content submitted or made available by you through the Services. "Outputs" means content generated for you by the Services. Actions are operations performed through the Services and are not themselves a guarantee of a particular result.

As between you and Omni, you retain your rights in Inputs. To the extent permitted by law, we assign to you any rights we have in Outputs generated for you. You may use those Outputs commercially, subject to these Terms, applicable law, and third-party rights.

AI output may not qualify for intellectual property protection, may resemble output generated for others, and may contain or depend on third-party material. We do not guarantee exclusivity, copyright eligibility, accuracy, or freedom from third-party claims. Our assignment does not transfer another person's rights, our underlying software or trademarks, or third-party components and their licences.

You grant us a non-exclusive, worldwide, royalty-free licence to host, reproduce, process, transmit, and display Inputs and Outputs only as reasonably necessary to provide and secure the Services, carry out your instructions, support your account, and comply with legal obligations. It includes using service providers for those purposes. It does not authorize selling your personal information, sharing it for advertising, or training AI models on user content. Anonymised diagnostic and analytical use is governed by our Privacy Policy.

You represent that you have the rights and permissions necessary to provide Inputs and authorize the requested processing and actions. If your content includes another person's personal or confidential information, you must have a lawful basis and any required permission to share it.

7. Memory, files, and shared workspaces

Memory, connected-data indexes, cloud files, task histories, and browser sessions may persist independently. Deleting a single message or task does not necessarily remove a separate memory or previously generated file. Review the Privacy Policy and use the appropriate controls for the information you want removed.

You decide what to share through collaboration and publishing features. Members or recipients may retain copies, and deleting your personal account may not remove organization-owned records. Workspace owners are responsible for managing membership and permissions and may need to transfer ownership before account deletion.

Do not rely on Omni as your only archival storage or backup. Export or retain important work independently. This provision does not reduce our obligations concerning data security, deletion, or remedies for a failure of the Services.

8. Phone and voice features

Omni's phone-call feature is for calls with you, not for calling unrelated third parties. You must control the phone numbers and access methods you verify. Live audio is processed to provide the call; Omni stores transcripts and call information rather than phone-call audio recordings, as explained in the Privacy Policy. Uploaded voice messages and audio files are separate content features and may be stored.

Do not use phone or voice features as an emergency service or rely on them to contact emergency responders. Speech recognition and generated speech can make mistakes, including in names, amounts, dates, or instructions. Verify consequential instructions and results through available controls. If you include another person's information or voice, obtain any permissions and notices required by law.

9. Acceptable use

You must not use the Services, direct an agent, or enable another person to:

• Violate law or another person's intellectual property, privacy, confidentiality, or other rights.
• Gain unauthorized access, extract credentials without authority, deploy malware, compromise systems, or bypass security controls.
• Commit fraud, impersonate someone deceptively, distribute scams, or conceal the origin of harmful communications.
• Create, solicit, or distribute child sexual abuse material, sexually exploit children, or facilitate sexual violence or non-consensual intimate imagery.
• Facilitate violence, serious physical harm, unlawful weapons activity, trafficking, or exploitation.
• Harass, threaten, stalk, or conduct unlawful surveillance or discriminatory decision-making.
• Send unlawful spam or make unauthorized disclosures, purchases, or commitments.
• Evade account restrictions, usage limits, payment requirements, or safety measures, or interfere with the Services or other users.
• Scrape or extract the Services at scale, reverse engineer protected components, or attempt to obtain non-public source code, models, or credentials, except where applicable law permits that activity despite this restriction.
• Resell access to the Services or use them to extract or replicate our underlying models or proprietary systems without written permission.

This section does not prohibit lawful commercial use of your Outputs or ordinary development work merely because it uses AI. We may decline or stop a request that presents a material legal, security, or safety risk. Report suspected misuse to support@useomni.ai.

10. Professional advice and high-stakes uses

Omni is a general-purpose AI service, not a licensed medical practitioner, lawyer, financial adviser, fiduciary, or other regulated professional. Outputs are not a substitute for advice from an appropriately qualified professional familiar with your circumstances.

You may use Omni to organize or analyse sensitive information where lawful, but must independently verify material conclusions and obtain professional advice when appropriate. Do not rely solely on Outputs or automated actions to make decisions with significant effects on a person's health, safety, legal rights, finances, employment, housing, credit, education, or access to essential services.

11. Subscriptions and renewal

Prices, billing currency, included usage, billing interval, and applicable taxes are shown in the relevant purchase flow. Paid subscriptions renew automatically for successive billing periods until cancelled through the applicable billing channel. By subscribing, you authorize the recurring charges disclosed at purchase.

You can cancel a website subscription through the available billing controls or contact support for assistance. App-store subscriptions must be managed through the relevant store. Cancellation ordinarily takes effect at the end of the period already paid for, with access continuing until then unless a lawful suspension or another applicable rule applies. Cancel before the renewal is processed to avoid the next charge, following any timing requirements disclosed by the billing channel.

Deleting an app does not cancel a subscription. Account deletion and subscription cancellation are distinct; app-store billing may continue until you cancel it through the store. We will not use this distinction to deny a refund or cancellation right required by law.

We may change future subscription prices or plan terms with reasonable advance notice and any additional notice or consent required by law. A change to a recurring price applies prospectively. You may cancel before the change takes effect.

12. Included usage, prepaid credits, and metering

Subscription usage allowances apply to the applicable allowance period shown for your plan. Unused included usage does not roll over. A billing period and an allowance period may differ if the plan expressly describes that arrangement.

Purchased prepaid credits roll over and do not expire. An active subscription is required to use them. Ending a subscription does not, by itself, cause those prepaid credits to expire; you must restore an eligible active subscription to use them again. If you choose to permanently delete your account, all unused prepaid credits are forfeited, unless a refund is required by law. This is a consequence of permanent account deletion, not ordinary subscription cancellation. We disclose this consequence before you confirm deletion. Contact support@useomni.ai before deleting your account if you believe you are entitled to a refund under applicable law.

Credits are a measure of service usage, not a deposit account, investment, or transferable currency. They are not redeemable for cash except where required by law or where we agree to a refund. Any separate promotional allowance is governed by terms disclosed when it is offered and must not be confused with purchased prepaid credits.

Usage can include AI processing, tool execution, automated permission review, transcription, computing time, hosting, or other metered resources identified by the relevant feature. Different models and operations can consume different amounts. Costs may accrue during intermediate steps, retries, or an unsuccessful task; a completed result is not the sole measure of consumed resources. Some resources may continue to incur charges until stopped or released under their feature rules.

You authorize charges for usage within the plan, features, and payment permissions you select. An estimate is not a guaranteed final charge unless expressly stated. We may pause further work when usage limits, balances, or payment requirements are reached. This does not eliminate usage already incurred. Additional purchases or automatic replenishment require the applicable purchase authorization; these Terms alone do not enroll you in automatic top-ups.

13. Refunds and billing questions

Payments are non-refundable except where required by law. This does not exclude mandatory consumer guarantees, remedies for service failures, or any refund right that applies to your purchase.

We may, at our discretion, refund or restore usage incurred by a failed task. Contact support@useomni.ai with the task identifier and a description of the issue. An unsuccessful task does not automatically qualify for a discretionary refund, but this discretion does not apply to refunds or remedies that the law requires us to provide.

App-store purchases are also subject to the store's billing and refund procedures. Contact the store where its process is required, and contact us for service-related assistance. Report suspected billing errors promptly so we can investigate; doing so does not shorten any statutory claim period.

14. Our intellectual property and feedback

We and our licensors retain ownership of the Services, including software, interfaces, designs, trademarks, and other underlying technology. Subject to these Terms, you have a limited, non-exclusive right to use the Services for their intended purpose while your access is valid. Third-party and open-source components remain subject to their applicable licences.

You may voluntarily provide suggestions about the Services. We may use those suggestions to improve the Services without an obligation to compensate you. This does not transfer ownership of your conversations or private files, create an unrestricted licence to personal information, or override the no-training commitment in our Privacy Policy.

15. Availability, suspension, and termination

We do not promise uninterrupted access, a particular model or integration indefinitely, or a specific completion time unless a separate agreement expressly does so. Maintenance, outages, provider changes, capacity constraints, and security events may affect availability.

We may reasonably restrict, suspend, or terminate access for material breach, non-payment, fraud, legal requirements, or a substantial risk to the Services or others. Where practicable and appropriate, we will explain the reason and give an opportunity to resolve the issue. Immediate action may be necessary where notice would create a security risk, enable abuse, or violate law.

You may stop using Omni, cancel a subscription, or request account deletion. These actions have different consequences described above and in the Privacy Policy. If we discontinue a paid service for reasons unrelated to your breach, we will provide notice where practicable and any refund or other remedy required by law. Suspension does not give us an unrestricted right to confiscate prepaid value or avoid our obligations.

After termination, rights needed to resolve outstanding charges, protect intellectual property, address disputes, and enforce lawful limitations continue to the extent relevant. Content retention remains governed by the Privacy Policy, not an indefinite licence created by termination.

16. Warranties and consumer guarantees

Subject to your non-excludable rights, the Services and Outputs are provided on an "as is" and "as available" basis. To the extent permitted by law, we exclude implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that every Output or action will be accurate, safe, error-free, or suitable for your intended use, or that every security control will prevent every risk.

For Australian consumers, the Australian Consumer Law provides guarantees that cannot be excluded. Services must meet applicable guarantees, including due care and skill and fitness for a disclosed purpose where the law requires. A major failure can entitle you to cancel the service contract and obtain a refund for the unused portion, together with compensation for reasonably foreseeable loss or damage. Other failures may require us to remedy the problem within a reasonable time, with further remedies if we do not. Equivalent mandatory protections in other applicable jurisdictions also remain available.

17. Liability and third-party claims

To the maximum extent permitted by law, neither party is liable to the other for indirect or consequential loss, or loss of profits, business opportunities, or goodwill arising from these Terms. A loss is not excluded merely because it involves data or money if the applicable law makes it recoverable.

Subject to the exceptions below, our aggregate liability arising out of or relating to the Services or these Terms is limited to the greater of the amount you paid us for the Services in the 12 months preceding the event giving rise to the claim and US$100 (or its equivalent). This limit applies across related claims, regardless of the legal basis of the claim, to the extent lawful.

The exclusions and limit do not apply to fraud or wilful misconduct, liability that cannot lawfully be limited, or remedies and compensation required by mandatory consumer or privacy law. Nothing requires you to accept responsibility for harm to the extent caused by our breach of a non-excludable duty.

If you use the Services for business purposes, you agree, to the extent permitted by law, to indemnify us against reasonable third-party claims and direct costs arising from your unlawful Inputs, your infringement of third-party rights, or your material breach of these Terms. This obligation applies only to the extent caused by your conduct and not to the extent caused by our breach, negligence, or wilful misconduct. We will promptly notify you of a claim, reasonably cooperate, and not settle a claim imposing an admission or non-monetary obligation on you without your consent, which must not be unreasonably withheld. This business indemnity does not apply to your ordinary personal consumer use.

18. Changes to these Terms

We may update these Terms for changes in the Services, legal requirements, security, or business operations. We will publish the revised Terms and update their date. For material changes, we will give reasonable advance notice through the Services, email, or another appropriate channel, unless a legal or urgent security reason requires a shorter period.

Changes apply prospectively and do not remove rights already accrued. Where required, we will seek your agreement. If you do not accept a material change, you may stop using the affected Services and cancel before it takes effect; any mandatory refund or other remedy remains available. Continued use after the effective date constitutes acceptance only to the extent permitted by applicable law.

19. Governing law and disputes

These Terms are governed by the laws of New South Wales, Australia. Subject to mandatory local rights, the parties submit to the courts of New South Wales and courts entitled to hear appeals from them.

If you are a consumer elsewhere, this choice does not deprive you of mandatory protections under the law that applies to you or a right to bring a claim in your local courts where that right cannot be excluded. These Terms do not impose mandatory arbitration or waive a non-excludable right to participate in collective proceedings.

Please contact support@useomni.ai to give us an opportunity to resolve a concern. This informal process is not a condition that prevents you from seeking urgent relief, contacting a regulator, or exercising a statutory remedy.

20. General provisions

These Terms and expressly incorporated purchase or service terms form the agreement for the Services, subject to any separate agreement that takes precedence. If a provision is unenforceable, it will be limited or severed to the extent necessary, and the remaining provisions continue where lawful. A delay in enforcing a right is not a waiver.

You may not assign this agreement without our consent, except where applicable law permits it. We may transfer it as part of a genuine business restructuring or transfer, provided your rights are not materially reduced and required notice is given. Neither party is excused from obligations that applicable law requires despite events outside its reasonable control.

Nothing creates a partnership, employment relationship, or general fiduciary duty. Omni's authority to act through connected services is limited to the instructions and permissions you provide. Third parties do not acquire enforcement rights under these Terms except where expressly stated or required by law.

21. Contact

Inter Platforms Pty Ltd — Omni

PO Box 6577

North Ryde NSW 2113

Australia

Email: support@useomni.ai