Privacy Policy

Inter Platforms Pty Ltd, based in New South Wales, Australia, operates Omni ("Omni", "we", "us", or "our"). This Privacy Policy explains how we collect, hold, use, disclose, and protect personal information when you use our websites, applications, AI assistants, agents, connected-app features, cloud computers, and related services (the "Services"). It also explains your choices and how to contact us about your information.

Omni is built to help you work with your own information and take actions you authorize. Doing that requires processing information that can be personal or sensitive. We want you to understand what that processing involves and what control you retain.

1. Our core commitments

• No model training on your content. We do not use your tasks, conversations, files, connected-app content, or other user content to train AI models. Our AI model providers do not train their models on the content we send them to provide Omni. Submitting feedback does not create an exception to this commitment.
• No sale or advertising sharing. We do not sell your personal information or share it with third parties for advertising, including cross-context behavioural advertising. We do not use your private conversations or connected-app content to target advertising.
• Processing for your service. We process personal information to deliver and personalize Omni for you, maintain and secure the Services, administer your account, and meet legal obligations, as explained below.
• Limited service improvement. We may use anonymised tasks or conversations for diagnostics and service analytics. This is not permission to train AI models on your content. Removing a name alone does not necessarily anonymise a conversation.
• Security and control. We use encryption in transit and at rest. You can manage connected accounts, memories, and account deletion, and request assistance with your privacy rights.

These commitments apply alongside the more detailed explanations below. They do not mean that information never leaves your device: Omni uses cloud infrastructure, AI providers, and the third-party services you choose to access.

2. Scope and who is responsible

This policy covers personal information we process in operating Omni, including information about account holders and people whose information users provide through files, conversations, or connected accounts. Our Services are offered to adults in Australia, the United States, Canada, and New Zealand.

Independent services you connect to or visit have their own privacy practices. Those practices apply to their separate handling of your information. Where we process information solely on behalf of a business customer under a separate agreement, that agreement governs that processing; this policy continues to explain our own account administration and other independent processing.

If you use Omni through a shared or managed workspace, the organization may control workspace membership, permissions, billing, and shared records. Information deliberately placed in that workspace can be available to other authorized members. A personal account deletion does not necessarily erase records belonging to that organization or other people.

3. Information you provide

Account and contact information. We process information such as your name, email address, account identifiers, authentication information, preferences, and, when you enable relevant features, your phone number and verification status. Sign-in providers may supply account information you authorize them to share.

Conversations, tasks, and files. We process prompts, messages, instructions, follow-up requests, attachments, images, audio or video you upload, documents, links, code, and other material you provide. We also process AI responses, generated files, task results, tool calls, action histories, approval decisions, and intermediate execution information needed to operate the Services.

Payments and subscriptions. Payment processors and app stores process payment information. We receive information needed to administer purchases, such as customer and subscription identifiers, plan details, transaction status, usage, credits, and receipts. Payment information entered into a third-party checkout is also handled by that provider. Do not put payment card credentials into a conversation when a dedicated payment flow is available.

Support and feedback. If you contact us, we process your contact details, correspondence, and information reasonably needed to investigate your request. If you include a conversation, file, or diagnostic example, we process it for that purpose. Our no-training commitment continues to apply.

4. Connected accounts and cloud computers

When you connect an app, account, integration, or tool, we process the authorization information necessary to maintain that connection, including tokens or credentials, granted permissions, account identifiers, and connection status. The information available depends on the provider, the permissions granted, and your settings.

Connected information can include messages, email, contacts, calendars, documents, files, projects, and other records relevant to the connection. Omni may retrieve information during a request and, where the feature and your settings allow, index connected content in the background so it can find relevant information later. Indexes can include extracted text, metadata, search representations, summaries, and relationships between records.

A cloud computer or browser session may contain downloaded files, cookies, authenticated sessions, credentials you enter, browsing state, and screenshots or screen content processed during a task. These environments may persist across tasks where the feature supports it. Ending a task, closing a browser window, signing out of the Omni app, and disconnecting an integration are different actions; one does not necessarily erase every other copy or session.

When Omni interacts with an external service, information may be transmitted through a search query, URL, file upload, form entry, message, API request, or other action. Your instructions and permissions determine the intended scope. Automated controls reduce risk but cannot guarantee that every unintended disclosure will be prevented.

5. Memory and personalization

Omni can retain facts, preferences, summaries, and other information learned from your interactions and connected sources to personalize its assistance. Some information is inferred rather than explicitly stated and may be incomplete or wrong. Search indexes and memory are distinct from training an AI model: they help Omni retrieve context for your use of the Services.

You can use the available memory controls to review or remove stored memories and contact us for correction or deletion assistance. Turning off a feature does not necessarily delete information previously stored by that feature. Deleting a conversation does not necessarily delete a separately saved memory or a copy in another task or file.

Disconnecting an app stops that connection from being used for new access once the disconnection takes effect, but does not necessarily erase memories, learnings, conversation content, or outputs previously derived from it. To remove those items, use their separate controls or contact us. Information that remains in a different authorized source may be encountered again in a later interaction.

6. Phone calls, voice messages, and sensitive information

For Omni's phone-call feature, we process live audio to understand you and generate speech. Omni does not store phone-call audio recordings; it retains transcripts and associated call information, such as timing, duration, routing, and usage, to provide the feature and support continuity. Telecommunications and AI providers process audio as necessary to deliver the call and may maintain operational records under their applicable arrangements. Our no-recording statement is not a promise that no provider ever buffers audio during transmission.

Omni's calling feature is intended for calls with you, not for placing calls to unrelated third parties. Keep verified phone access under your control. Phone calls may result in tasks, chat messages, or memories containing information from the call. Transcripts may not appear in the same interface as ordinary conversations; contact us if you need help accessing or deleting them.

Uploaded audio is different. Voice messages and audio or video files you deliberately upload may be stored as attachments and transcribed or analysed. The phone-call recording rule does not mean those uploaded files are automatically discarded.

You may choose to provide sensitive information, including health, financial, identity, or confidential workplace information. We process it to provide the features you request, subject to applicable law. Provide only what is reasonably needed and ensure you have authority to share information about other people. Where law requires consent for sensitive information, we will rely on the required consent or another permitted basis. Omni is not an emergency service or a substitute for professional medical, legal, or financial care.

7. Information collected through operation of the Services

We process technical and usage information such as IP addresses, device and browser information, operating system, session identifiers, timestamps, features used, error reports, task status, resource consumption, billing events, and security or abuse signals. These records help us authenticate requests, deliver features, investigate failures, prevent misuse, and calculate charges.

Diagnostic records can contain content when it is necessary to investigate a specific problem. Such operational processing is subject to this policy; it does not permit using identifiable conversations as a general service-improvement dataset or for model training.

We use cookies, local storage, and similar technologies for functions such as authentication, session continuity, and preferences. Browser and device settings allow you to manage some of these technologies, although disabling essential storage can prevent features from working. We do not use these technologies to share your personal information for advertising. If optional technologies require consent under applicable law, they must be subject to that consent.

8. How we use personal information

We use information as reasonably necessary to:

• Create and administer accounts, authenticate users, and maintain permissions.
• Respond to requests, generate outputs, run tasks, operate cloud computers, and perform authorized actions.
• Retrieve connected information and provide memory, personalization, and continuity across interactions.
• Deliver notifications, calls, service messages, and requested support.
• Manage subscriptions, metered usage, payments, credits, and accounting.
• Diagnose specific technical issues, maintain reliability, and protect the security of the Services.
• Detect, investigate, and prevent fraud, unauthorized access, abuse, and violations of our Terms.
• Handle privacy requests, disputes, and legal obligations.

For broader diagnostic analysis and improvement of our Services using task or conversation examples, we use anonymised information. Information remains subject to this policy if it can reasonably identify or be linked to a person. Our no-training commitment also applies to anonymised user tasks and conversations: the permitted use described here is diagnostics and analytics, not model training.

We do not treat this policy as blanket consent to unrelated uses. Where a new purpose requires additional notice or consent, we will provide that notice or obtain that consent before proceeding.

9. When information is disclosed

Service providers. We use providers for AI inference, hosting, storage, computing, integrations, telecommunications, payments, and other operational functions. Relevant content and context may be sent to them to perform those functions. Provider access and retention depend on the service and applicable agreements; a no-training arrangement is not necessarily a zero-retention arrangement.

Services and recipients you choose. We disclose information to connected services and other recipients as needed for actions you authorize, including sending communications, sharing files, publishing content, or completing transactions. Once information reaches an independent recipient, its retention and further use can be outside Omni's control.

Workspace participants. Content you share in a workspace or through a sharing feature may be visible to the recipients or members permitted by that feature. Do not assume a shared workspace is private to you alone.

Legal requirements and protection. We may disclose information where required by law or where reasonably necessary and legally permitted to respond to legal process, investigate fraud or security incidents, protect people from serious harm, enforce our agreements, or establish, exercise, or defend legal claims. We limit disclosures to information relevant to the purpose.

Business transactions. Information may be disclosed in connection with a proposed or completed merger, financing, acquisition, restructuring, or sale of relevant assets, subject to appropriate confidentiality and legal requirements. A successor must handle personal information consistently with applicable law and any required notices or choices.

At your request or with consent. We may disclose information for another purpose you specifically request or authorize. None of these categories permits selling your personal information or sharing it for advertising.

10. Retention and deletion

We keep information while it is needed to provide your account and requested features or for the specific operational and legal purposes described in this policy. Retention depends on the information, your settings, deletion requests, and applicable requirements.

When you delete content, Omni may retain a copy for up to 30 days for safety purposes. This period is not a promise that every third-party system or backup follows an identical deletion schedule. Service providers may have different retention and backup cycles, subject to applicable law and our arrangements with them.

Limited information may be retained longer where necessary for legal obligations, tax or accounting records, fraud or security evidence, or establishing, exercising, or defending legal claims. These exceptions do not justify retaining all account content indefinitely. Retained information is limited to the relevant purpose and is not restored to ordinary use merely because it remains in a backup or restricted record.

Deleting your account initiates deletion of your personal account data, including personal memories and connected-data copies, subject to the exceptions above. External resources may require asynchronous cleanup. Records belonging to a shared organization, information another user is entitled to retain, communications already delivered to recipients, and independently retained third-party records may remain. Workspace owners may need to transfer ownership before account deletion is available.

Disconnecting an app is not the same as deleting your account or all derived information. Cancelling a subscription is not the same as deleting your account. You may also need to cancel an app-store subscription through the app store. For help with a particular record, memory, transcript, or provider copy, contact us.

11. Security and personnel access

We use encryption in transit and at rest and safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and loss. Encryption does not mean end-to-end encryption or that authorized systems cannot process your content to provide the Services.

Our personnel-access policy is to permit access to personal content only where reasonably necessary for an authorized operational purpose, such as support, essential maintenance, security or abuse investigation, or compliance with law. Access for curiosity, advertising, or model training is not permitted. Personnel access must be limited to what the purpose requires and handled confidentially.

No system or transmission method can be guaranteed completely secure. You should secure your account and connected services, review permissions, and contact us promptly if you suspect unauthorized use. Where a security incident triggers notification duties, we will provide notifications required by applicable law.

12. International processing

Inter Platforms Pty Ltd is based in Australia. Omni uses cloud and service providers that may process information outside your country. The countries where we offer Omni are not a guarantee that information is stored only in those countries.

Overseas processing may be subject to different privacy laws and lawful access requirements. Where applicable law requires protections for an international disclosure or transfer, we take the steps required by that law. We do not rely on your use of Omni as a waiver of our responsibilities for overseas handling. Contact us for information about the providers and processing locations relevant to your use.

13. Your choices and privacy requests

Depending on your location and the law that applies, you may have rights to request access to your personal information, correct inaccuracies, delete information, obtain a portable copy, withdraw consent, or object to or restrict certain processing. Some rights have exceptions, including for legal records, security, and other people's rights.

You can use available account, memory, connection, and content controls, or email support@useomni.ai. You do not need to cancel your account simply to ask a privacy question. Tell us what information or feature your request concerns; do not send unnecessary identity documents or sensitive information in your initial message.

We may request proportionate information to verify your identity or an authorized representative's authority. We will respond within applicable legal time limits, explain any lawful refusal or limitation, and explain available review or complaint options. We will not unlawfully discriminate or retaliate against you for exercising privacy rights. Withdrawing consent may affect a feature that needs the relevant information but does not invalidate lawful processing already completed.

AI-generated statements and memories may be inaccurate. You can ask us to correct personal information we hold, and use memory controls or support to address stored inferences. Correcting a record does not guarantee that all future generated text will be accurate.

14. Regional rights and complaints

Australia. Where the Privacy Act 1988 and Australian Privacy Principles apply, you may request access or correction and complain about our handling of personal information. Please contact us first so we can investigate and respond. If the matter is unresolved, you may contact the Office of the Australian Information Commissioner.

New Zealand. Where the Privacy Act 2020 applies, you may request access and correction and raise a complaint with us or the Office of the Privacy Commissioner.

Canada. Applicable federal and provincial privacy laws may provide rights of access, correction, information about processing, and withdrawal of consent, subject to legal and contractual restrictions. You may raise concerns with us and the Office of the Privacy Commissioner of Canada or the relevant provincial authority.

United States. Depending on your state and whether the relevant law applies to us, rights may include access, correction, deletion, portability, and appeal of a denied request. You may also have rights concerning sale, targeted advertising, certain profiling, or sensitive information. We do not sell personal information or share it for cross-context behavioural advertising. To appeal a privacy decision, contact support@useomni.ai with the original request and the reasons for your appeal. We will handle it as required by applicable law. We do not use Omni's personalization to make legally significant eligibility decisions about you.

These summaries do not limit rights that cannot lawfully be excluded. We will identify the appropriate complaint or appeal route when responding to your request.

15. Adults-only service

Omni is intended only for people who are at least 18 and have reached the age of majority where they live. We do not knowingly permit minors to hold accounts. If you believe a minor has created an account, contact us so we can investigate and take appropriate action. Information about a child incidentally included in an adult user's authorized content remains subject to this policy and applicable law; it does not make the child an authorized account holder.

16. Changes to this policy

We may update this policy to reflect changes in our Services, practices, or legal requirements. We will update the date above and give notice of material changes through appropriate means, such as the Services or email. Where a change requires consent, we will obtain it; continued use alone does not replace legally required consent. A policy update does not retroactively authorize a use of information that applicable law prohibits.

17. Contact us

For privacy questions, requests, corrections, or complaints:

Inter Platforms Pty Ltd — Omni

PO Box 6577

North Ryde NSW 2113

Australia

Email: support@useomni.ai